Distribution Center Generalist
Distribution Center Generalist
POSITION SUMMARY:
This position is responsible for supporting the distribution center. The position will assist various functions within Distribution Center as assigned to provide support in achieving production and quality goals.
PRINCIPAL ACCOUNTABILITIES:
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
COMPETENCIES:
Analytical Thinking, Communication, Concern for Order and Quality, Customer Service Orientation, Flexibility, Integrity, Teamwork and Cooperation
This position is responsible for supporting the distribution center. The position will assist various functions within Distribution Center as assigned to provide support in achieving production and quality goals.
PRINCIPAL ACCOUNTABILITIES:
- Verify the accuracy of vendor shipments, invoicing and accept appropriate merchandise into inventory.
- Pick and consolidate daily replenishment orders for all stores and receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins. Create putaway documents and physically re-stock merchandise vault.
- Process and pack sales orders generated by the Helzberg Diamonds Internet site and ensuring that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment; when necessary, ensure that all rings have been properly sized before processing and packing the customer order(s).
- Verify the accuracy of store shipments, transfers and repairs by receiving in merchandise from stores and checking for proper merchandise and paperwork; evaluate merchandise and identify latent manufacturing defects, design flaws and product failures.
- Process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls.
- Return product failures to manufacturer with specific defective designations and return non-salable, non-defective merchandise to contract repair facilities for refurbishment. Execute RTV process.
- Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
- High school diploma required and one to three years retail, customer service, jewelry merchandise or distribution experience preferred, or an equivalent combination of education and experience.
- Strong organizational, customer service and communication skills required, along with good clerical skills and the ability to use desktop software (Email, Excel, Word.)
- Must be extremely flexible and a quick learner.
- Ability to be very accurate, detail-oriented and meet deadlines required.
- Must also have the ability to solve problems and resolve customer conflicts.
- Must be able to work flexible schedules and overtime as needed.
- Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Analytical Thinking, Communication, Concern for Order and Quality, Customer Service Orientation, Flexibility, Integrity, Teamwork and Cooperation