Director, Associate Relations

Director, Associate Relations
MO - North Kansas City

Job Description

Helzberg Diamonds has stood for quality and service since 1915. As a member of the prosperous Berkshire Hathaway group of companies, today we have stores across the nation. The values that have made us America's favorite diamond family for nearly a century—values like quality, integrity, respect, and passion for the business—continue to drive our success. 

We are currently recruiting for a Director of Associate Relations to join our team.  The Director of Associate Relations will serve as a strategic partner and organizational leader in developing, implementing and administering plans, policies and programs that enhance the associate experience, minimize organizational risk and maximize associate performance.

Principal Accountabilities:

  • Serve as the technical lead and trusted advisor to management regarding federal, state and local laws and work with the VP of HR to ensure compliance with those laws, including but not limited to FMLA, ADAAA, FLSA, ADEA, OSHA, and Title VII.

  • Consult, coach, and influence all levels of management on critical and complex employee relations issues.

  • Oversee the corrective action and internal investigation processes. Ensure that investigative protocol is consistently followed and outcomes are appropriate, consistent, and compliant with federal, state and local laws.

  • Direct the investigation and response of external charges and collaborate with external counsel as needed.

  • Develop, implement and administer HR policies in accordance with federal, state and local laws and ensure they support Helzberg Diamonds’ Core Values.

  • Develop and implement culture initiatives to drive engagement and increase retention. Administer tools to measure activity (i.e. associate engagement surveys, spot surveys, exit surveys) and analyze results to guide recommendations for improvement.

  • Direct the development and administration of associate programs such as the Employee Assistance Program, providing associates with resources to resolve issues and increase productivity in the workplace.

  • Oversee the administration of leaves for the entire company. Ensure that the company complies with all aspects of the FMLA, internal leave policies and applicable state or federal employment laws that might affect leaves.

  • Oversee the administration of Worker’s Compensations leaves and ensure compliance.

  • Develop and implement training on employee relations matters such as harassment and discrimination, ethics and performance counseling.

  • Perform on-going data analysis to identify employee relations trends and patterns. Develop action plans and recommend interventions to effectively address issues.

  • Work with the VP of HR to set, monitor and achieve department goals and budgets to advance the organization’s strategic plan.

  • Bachelor’s degree in Human Resources, Business Administration, or related area is required. Master’s degree in a related area is preferred. SPHR or SHRM-SCP strongly preferred.

  • Minimum of eight to ten years of broad employee relations experience (company size of at least 1,000-5,000 employees) including but not limited to, conducting employee relations investigations, partnering and coaching leaders on performance management issues, policy development, and employment law compliance.

  • Minimum of eight to ten years of progressively responsible HR leadership experience.

  • Advanced working knowledge of federal and state employment laws including but not limited to, FMLA, ADA, FLSA, Title VII, etc. Multi-state experience strongly preferred.

  • Demonstrated experience, with proven outcomes, designing functional strategies that support company business objectives and goals.

  • Proven track record of strategic leadership, hands on experience and commitment to cultivating a positive culture and engaging associates.

  • Ability to collaborate across functional areas within and external to the HR team, building and maintaining excellent working relationships across the organization with multiple and diverse teams.

  • Ability to successfully role model desired communication competencies at every level in the organization - including the ability to inform, persuade, negotiate, counsel, and serve as a change agent in support of the company’s strategies.

  • Analytical ability to conceptualize well in a fast-paced and dynamic environment requiring creativity, innovation, foresight and mature professional judgment.

  • Experience managing, planning and implementing strategic change initiatives. Knowledge of and the ability to successfully apply process improvement/lean philosophy, principles, and technology as well as change leadership methodologies & tools.

  • Possess strong computer skills with MS Office, Word, Excel, Power Point, and HRIS.

  • Regular, predictable onsite attendance is required to perform the essential functions involving interacting with co-workers and managers, as well as the operation of equipment and/or materials located only on site.

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