Distribution Support Associate - Receiving

Distribution Support Associate - Receiving

North Kansas City, Missouri

The Distribution Support Associate - Receiving is part of Helzberg's Merchandise Distribution group and plays a critical quality control function at our corporate headquarters. This Associates provides in-depth review and evaluations of all merchandise that is returned by our stores. We rely on this Associate to examine merchandise and correctly determine why an items has been return. The Associate must review the merchandise, correctly identify the quality defects and flaws, and then determine and take appropriate steps to maximize recovery of Helzberg's investment in that particular item.

Responsibilities include:

  • Verify the accuracy of store shipments, transfers and repairs by receiving in merchandise from stores and checking for proper merchandise and paperwork.
  • Evaluate merchandise and identify latent manufacturing defects, design flaws and product failures. Evaluate trade-in merchandise for compliance with policy and to maximize recovery.
  • Return product failures to manufacturer with specific defective designations and return non-salable, non-defective merchandise to contract repair facilities for refurbishment. Execute RTV process.
  • Generate general ledger and inventory interfaces to prepare non-salable inventory for recovery of asset values. Execute SRO process.
  • Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.


  • High school diploma or equivalent is required plus a minimum two years experience working with/inspecting jewelry merchandise for a retail or manufacturing enterprise is preferred.
  • Knowledge of jewelry manufacturing techniques and diamond and colored stone properties and qualities preferred.
  • Strong PC, communication and organizational skills required.
  • Candidates must possess a high degree of focus and be very detail oriented. Ability to organize work and meet deadlines is required.
  • Onsite attendance is required.