Vendor Merchandise Assistant

Vendor Merchandise Assistant

North Kansas City, Missouri

The Vendor Merchandise Assistant is responsible for building and maintaining relationships with current vendors that supply products and services to Helzberg. They will work to ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time.


  • Facilitate external vendor relations within the Merchandise and Planning organization.
  • Facilitate communication with internal stakeholders, working to consistently improve efficiencies. Manage communication flow for meetings and conference calls, providing relevant agendas and follow-up notes.
  • Act as functional bridge between the external vendor and internal stakeholders.
  • Coordinate vendor management tasks, informing internal partners as required.
  • Track, measure, report and evaluate vendor performance. Coordinate and inform internal stakeholders monthly via a standardized report. (Vendor report card).
  • Track, measure, report and evaluate web product performance through Google Analytics, providing insights to both internal and external partners through monthly reporting.
  • Troubleshoot vendor issues and present to management as required. Represent resolutions to the vendor with the best interest of Helzberg in mind.
  • Manage vendor chargebacks and QC performance, informing both internal and external partners.
  • Identify improvement areas internally working with internal stakeholders to find acceptable resolutions.
  • Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
  • Facilitate product development workflow process through all stages ensuring timely and accurate delivery at all stages.
  • Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
  • Support to explore expansion across new business lines.
  • Coordinate and organize digital content to support Ecommerce sales. Communicate with internal and external stakeholders to meet product launch deadlines.
  • EDI Inventory feed management: Ensure EDI inventory feed is received accurately and assist in troubleshooting if challenges arise. Monitor inventory feed for out of stocks and communicate with internal team and vendor when they arise.
  • Provide support and information regarding product forecasts available in Logility by working with our Ecommerce Planning Analyst.

  • Bachelor’s degree in Business or related field and at least 3 yrs. of related retail experience required, or an equivalent combination of education and relevant experience.
  • Professional level writing and verbal communication skills required.
  • Strong retail math acumen, problem solving skills, and ability to organize and prioritize required.
  • Strong computer skills including advanced knowledge of Word and Excel required.
  • Must possess strong presentation and communication skills to ensure vendors understand their contractual requirements.
  • Strong interpersonal skills with the ability to negotiate and collaborate with vendors at many different levels required.
  • Must possess the ability to build strong working relationships cross functionally and demonstrate collaboration with other team members.
  • Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.