Quality Assurance Associate
Quality Assurance Associate
THE DEPARTMENT:
Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
The Quality Assurance Associate performs in-depth evaluations of all incoming merchandise shipments from manufacturers to ensure the consistency of merchandise quality and eliminate defective product prior to retail sale. The incumbent consistently provides a high degree of inventory control and ledger accuracy, minimizing merchandise losses. This position will have working relationships that include interfacing with the Merchandise department, Accounts Payable department and vendors to identify and solve receiving and invoice problems.
PRINCIPAL ACCOUNTABILITIES:
QUALIFICATIONS:
COMPETENCIES:
Analytical Thinking, Communication, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation
Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
The Quality Assurance Associate performs in-depth evaluations of all incoming merchandise shipments from manufacturers to ensure the consistency of merchandise quality and eliminate defective product prior to retail sale. The incumbent consistently provides a high degree of inventory control and ledger accuracy, minimizing merchandise losses. This position will have working relationships that include interfacing with the Merchandise department, Accounts Payable department and vendors to identify and solve receiving and invoice problems.
PRINCIPAL ACCOUNTABILITIES:
- Evaluate merchandise and identify initial defects, design flaws and product failures, return failures to vendor with appropriate defective designations via debit memo and communicate and resolve defective issues and design flaws with vendors, merchants or team members when appropriate.
- Verify the accuracy of vendor shipments, invoicing and accept appropriate merchandise into inventory.
- Process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls.
- Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.
QUALIFICATIONS:
- High school diploma
- At least one year of jewelry merchandise or quality assurance experience preferred.
- Knowledge of quality control preferred.
- Knowledge of jewelry manufacturing techniques and diamond and colored stone properties and qualities preferred.
- Strong PC, communication and organizational skills required.
- Ability to be very accurate and detail-oriented, and to meet deadlines and quotas required.
- Regular predictable onsite attendance required five days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Analytical Thinking, Communication, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation