Store Manager-Retail Jewelry
Store Manager-Retail Jewelry
We are thrilled to announce the grand opening of our first Helzberg 1915 concept store, featuring an innovative store design at the upscale Galleria Mall in Dallas, TX. Located in the luxury quarter of this prestigious shopping center, this store will specialize in customization, offering clients an immersive journey where artistry meets innovation. As Store Manager, you will orchestrate a high-tech, high-touch shopping experience, empowering a team of experts who thrive in helping customers find and create one-of-a-kind designs. Your role will be to elevate customer engagement, optimize operations with modern efficiencies, and establish our brand as the gold standard in fine jewelry customization.
The ideal candidate has a passion for next-generation retail, and is both a leader and team player who embodies the Helzberg culture of integrity, passion and innovation. This role will leverage data-driven insights and create seamless integrations between digital and in-store experiences, enhancing customer interactions through Endless Options, so that our customers find the right piece for them. Join us in revolutionizing the industry—where every creation tells a unique story, and every customer walks away with something truly extraordinary.
Key responsibilities include:
The ideal candidate has a passion for next-generation retail, and is both a leader and team player who embodies the Helzberg culture of integrity, passion and innovation. This role will leverage data-driven insights and create seamless integrations between digital and in-store experiences, enhancing customer interactions through Endless Options, so that our customers find the right piece for them. Join us in revolutionizing the industry—where every creation tells a unique story, and every customer walks away with something truly extraordinary.
Key responsibilities include:
- Achieve store sales goals by demonstrating strong personal selling skills and transferring those skills to sales associates.
- Ensure all associates are knowledgeable of company policies and are proficient in solving customer service issues quickly.
- Consistently recruit, interview and hire top talent.
- Provide ongoing training to sales team.
- Facilitate regular one-on-one coaching discussions to provide continual feedback to improve performance.
- Create and implement strategies to achieve sales and profit objectives.
- Maintain a professional work environment and addressing associate relations issues appropriately.
- Proven history of achieving sales goals in retail jewelry environment
- Strong direct recruiting skills
- Ability to supervise others to achieve results
- Superior communication and interpersonal skills
- Flexibility to manage a variety of personalities
- Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience
- Ability to relocate is a plus
- Must be able to work a flexible schedule including evenings, weekends, and holidays