The Helzberg Customer Care group has opened a Customer Care Representative position. Customer Care Representatives provide high quality customer service phone support for our Helzberg customers. They help customers complete internet and store purchases, provide product information to shoppers and store Associates, resolve purchase issues, and research questions. Our Representatives interact with many departments within the corporate office as well as with our Store Managers, Regional Managers, and of course our customers to resolve difficult situations.
We are looking for someone who is passionate about customer service,is detail oriented, good at
problem solving, has a sincere interest in learning all they can about jewelry product, and enjoys working in a fun atmosphere that is fast paced.
This is a full time, M-F, 9-am to 6:00-pm, hourly paid position that does have occasional Sat. shifts. Call volumes typically run the highest starting the days leading up to Black Friday and extend through Valentine's Day. Mandatory overtime typically happens through this time of year.
PRINCIPAL ACCOUNTABILITIES INCLUDE, BUT ARE NOT LIMITED TO:
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