Internet Fulfillment Associate
North Kansas City, Missouri
The Internet Fulfillment Associate processes the sales transactions generated from the Helzberg Diamonds Internet site, including value-added orders. The Associate is responsible for making sure that individual pieces of jewelry are properly pulled from inventory and accurately set-up for shipping. The Associate must be very attentive when pulling jewelry items, documenting the fulfillment of the order, and preparing items for shipment. In addition to fulfillment the Associate also works with returned items.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Process and pack sales orders generated by the Helzberg Diamonds Internet site in accordance to packing slip and in a timely manner.
- Ensure that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment.
- Process value-added transactions (such as sizings) to ensure exact specifications are achieved.
- Work with Customer Care team to process return of merchandise.
- Coordinate the process of pulling back merchandise from a store in order to complete an internet purchase.
- Run and review merchandise audit reports.
- Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.
- Regular, predictable onsite attendance onsite attendance is required to perform essential functions involving interactive behaviors with co-worker and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
- High school diploma required and at least two years of experience working in a position that is related to merchandise fulfillment, distribution, or warehouse.
- Strong organizational skills required, along with the ability to follow written instructions, be very accurate and detail-oriented, and to meet deadlines.
- Must work well under pressure during high-volume periods.