Retail Transaction Specialist - Payment Risk & Compliance

Retail Transaction Specialist - Payment Risk & Compliance

North Kansas City, Missouri

At Helzberg Diamonds, the Payments Risk & Compliance Specialist is responsible for monitoring and correcting store transaction information, maintaining integrity of store entries to the general ledger, reviewing company expenses, and providing assistance to stores. This position regularly interacts with the POS team, store associates, Customer Care, Merchandise, Marketing, Loss Prevention, Information Technology, and other areas of Finance regarding store transactions and monthly reconciliations. The incumbent communicates with customers, and works with credit card, check processing and financing companies, repair vendors, and the off-site storage vendor. This individual performs work under general supervision and is responsible for mild to moderately complex issues and problems. They refer more complex issues to higher-level staff.

PRINCIPAL ACCOUNTABILITIES:

  1. Review store information to ensure all transactions are reported correctly. Daily review stores that have suspended items in the Sales Audit Balancing system. Answer store questions regarding policy and procedure and provide support with daily issues. Work with Consumer Finance and Customer Care when they ask for assistance, and notify RLPM of large losses, exceptions, or variances. As needed review customer refunds for corrections.
  2. Communicate with internal partners like Finance, Customer Care, Loss Prevention, Inventory Control and Regional Managers in resolution of one-off issues which may negatively impact customer experience and profitability of the company.
  3. On a bi-weekly basis review keyed credit card transactions. Follow up on exceptions that are outside the hand keyed card policy and work with stores to make any needed corrections.
  4. Quarterly review of aged liabilities to ensure correct volume at stores. Bi-Monthly review of negative liabilities to ensure customer liability funds are accurately accounted for and processed through the POS to ensure volume for store associate and receipt information is accounted for in customer purchase history.
  5. Process and respond to all 3rd Party credit card ticket retrievals prior to due date by researching related transactions, determining if the company can dispute the chargeback, and if the chargeback applies to controllable expenses. Work with funding vendors to ensure accuracy in chargeback expenses. Process write-offs as identified.
  6. Review bad checks by researching transactions and sending information to the appropriate vendor or store and Finance. Review the checks from the general ledger group and the daily reports from TeleCheck and complete any appropriate journal entries. Research returned checks.
  7. Prepare monthly reconciliations for the following accounts: Store Credits, Gift Cards, Cash on Hand, Other Store Returns and Chargebacks. Identify and research differences to the general ledger. Perform month-end balance process. Perform month-end balance process on a rotation basis. Prepare monthly reporting to be distributed to Regional Managers for compliance and expenses.
  8. Work with Finance for items to be processed to Unclaimed to ensure proper write off.
  9. Track boxes of documents, coordinate shipping of boxes to and from off-site storage vendor as needed and oversee destruction of boxes in accordance with policies and regulations.