Quality Assurance Supervisor

Quality Assurance Supervisor

North Kansas City, Missouri

THE DEPARTMENT:
Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.

POSITION SUMMARY:
The Quality Assurance Supervisor leads the activities of the Quality Assurance department. This position assists in the development and execution of Quality Assurance strategies and is responsible for the integrity and movement of the inventory. The Quality Assurance Supervisor will collaborate with the Merchandise and Inventory Control department to research and resolve merchandise inventory issues. This position will also work with the Merchandising department regarding merchandise for catalogs and digital advertising and the internal diamond department regarding loose stone transactions. This supervisor position will work with merchandise vendors to discuss and resolve quality issues.

PRINCIPAL ACCOUNTABILITIES:

• Lead and perform the daily activities of the Quality Assurance department to ensure accurate receipt of merchandise, acceptable quality standards of all inventory, and the accurate and timely process of store to warehouse transfers.
• Determine the priorities of the department by reviewing the daily reports and assessing workflow to allocate resources as necessary for optimum productivity and balance.
• Assist in the development and execution of Quality Assurance production strategies, primarily with the use of daily, weekly and monthly production goals.
• Responsible for the communication and resolution of all defective issues and design flaws with vendors, merchants and team members.
• Responsible for all aspects of the Master Sample Vault, including supervision of users, inventory maintenance and regular inventory reconciliations.
• Coordinate with key associates from Merchandising to facilitate the movement of inventory in and out of the Distribution Center to be photographed for company catalogs and digital advertising.
• Responsible for the processing of merchandise recalls, ensuring they are processed accurately and in a timely manner.
• Execute all item price changes by printing the appropriate tags and shipping to stores for the retagging of product.
• Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.

• Accomplish department objectives by directing and monitoring the work progress of direct reports.
• Provide coaching and guidance to direct reports.
• Set expectations, annual goals and provide required quarterly touch base meetings with all direct reports.

• High school diploma
• Three to five years of jewelry merchandise or quality assurance experience required.
• Ability to lead a Quality Assurance department. Prior supervisory experience required.
• Knowledge of quality control required.
• Knowledge of jewelry manufacturing techniques and diamond and colored stone properties and qualities preferred.
• Strong PC, communication and organizational skills required.
• Ability to be very accurate and detail-oriented, and to meet deadlines and quotas required.
• Regular predictable onsite attendance required five days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.